Signing in
We could not sign you in
We could not sign you in
Check your username (not your email) and password, and that Caps Lock is off. Use Forgot your password? if unsure. If it still fails, your account may be deactivated or locked; ask your administrator, or wait 15 minutes and reset your password. See Sign in and out.
Too many attempts, wait a few minutes
Too many attempts, wait a few minutes
Wait 15 minutes before trying again.
My verification code is always rejected
My verification code is always rejected
Set your phone’s date and time to update automatically, then try the newest code. If you have no access to your app, use a recovery code. See Two-step verification.
The setup or reset link does not work
The setup or reset link does not work
Setup links last 72 hours and reset links 1 hour, and each works once. A newer reset request cancels older links. Ask your administrator to use Send a reset link.
The address shows a not found page
The address shows a not found page
Make sure you are using your hospital’s own address, for example
stmary.ndumed.co, not the plain ndumed.co.This account is suspended
This account is suspended
Your hospital’s NduMed account is suspended. Your records are safe and nothing has been deleted. Your hospital’s management should contact NduMed.
Menus and access
I was signed out unexpectedly
I was signed out unexpectedly
Your role or account changed, your password was reset, or you were inactive for a long time. Sign in again.
A page says you do not have permission
A page says you do not have permission
Your role cannot perform that action. Ask your administrator if you should have access.
Clinical and front desk
The form asks for a Patient ID and the MRN does not work
The form asks for a Patient ID and the MRN does not work
The Patient ID is NduMed’s internal number, not the MRN. Start from the patient’s record instead.
I cannot add vitals, notes or prescriptions
I cannot add vitals, notes or prescriptions
The encounter is closed. Closed encounters are read-only.
That time is already booked
That time is already booked
The provider already has an appointment at that start time. Choose another time.
A lab result is not showing
A lab result is not showing
Clinicians only see verified results. Check the lab worklist: the test may still be awaiting collection, entry or verification.
Pharmacy and billing
Not enough non-expired stock
Not enough non-expired stock
Receive new stock or dispense a smaller quantity now. Expired batches are never issued.
I cannot generate the invoice
I cannot generate the invoice
One or more charges show Needs pricing. Add the missing price in the price list, lab test catalogue, formulary or bed rate, then try again.
The invoice is stuck in Pending approval
The invoice is stuck in Pending approval
The discount is above the approval threshold. Another user with approval rights must approve it in Discount approvals.
I cannot take a payment
I cannot take a payment
Only issued invoices take payments, and the amount cannot exceed the patient’s balance.