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The Patients area is where reception registers new patients and where clinical staff find a patient’s record. Each patient gets a unique medical record number (MRN) such as MRN-2026-000001.
Who can do what: Receptionists register and update patients and manage documents. Doctors can update patients and allergies. Nurses, Lab technicians, Pharmacists and Cashiers can search and view patients.

Search for a patient

1

Open Patients

Select Patients in the menu.
2

Search

Type a name, MRN, phone number, national ID or previous record number (at least 2 characters) and search.
3

Open the record

Select the patient. Use Next results to see more matches, or Start over for a new search.
Every patient record you open is recorded in the audit log.

Register a new patient

Search first to make sure the patient is not already registered, then select Register patient.
1

Demographics

Enter Given name, Family name and Sex (Male, Female, Other or Unknown). Date of birth is optional and cannot be in the future.
2

Contact details

Enter Phone (required). Email, Address and National ID are optional. Add an email if the patient wants appointment reminders.
3

Next of kin (optional)

Name, relationship and phone.
4

HMO enrollment (optional)

If the patient is covered by an HMO, choose the HMO and package and enter the member number and effective-from date. Fill in all of these or none.
5

Save

Select Register patient. You see “Patient registered with MRN …”.

Possible duplicate warning

If another patient already has the same phone number or national ID, NduMed warns: “A patient may already have this phone number or national ID”. Check the existing record first. If this really is a different person (for example, family members sharing a phone), select Register patient anyway.

The patient record

The top of the record shows the MRN, previous record number (if any), age and sex. A Severe allergies banner appears when the patient has a severe allergy recorded. Nurses and other ward staff see an Admit link. The record has four tabs:
The patient’s encounters (consultations, admissions, emergency visits), newest first.

Patient ID and MRN

Some forms (booking an appointment, opening an encounter) ask for the Patient ID. This is NduMed’s internal number for the patient, which is different from the MRN. The easiest way to fill these forms is to start from the patient’s record.

Privacy

Phone numbers, national IDs and next-of-kin phone numbers are encrypted when stored.