> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ndumed.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently asked questions about NduMed

> Answers to common NduMed questions about data privacy, hospitals' separate data, reprinting, imported records, browsers and mobile use, and what is coming next.

Quick answers to questions staff and administrators often ask about NduMed.

> [accordion] Can other hospitals see our patients?
>
> No. Each hospital's data is kept fully separate, and every request is checked against your hospital's own address before any data is read.

> [accordion] Is patient data encrypted?
>
> Connections use HTTPS. Sensitive identifiers such as phone numbers, national IDs and next-of-kin phone numbers are also encrypted when stored, as are two-step verification secrets.

> [accordion] Who can see that I opened a patient record?
>
> Every patient record view is written to the audit log, which users with the Auditor role can search.

> [accordion] Does NduMed work on phones and tablets?
>
> Yes. NduMed runs in any modern web browser. On narrow screens the menu folds away behind the menu button at the top left.

> [accordion] Can I use NduMed in another language?
>
> Not yet. NduMed is currently in English only.

> [accordion] What are Imported records?
>
> Records brought over from your hospital's previous system. They show the actor "Data import" and cannot be edited.

> [accordion] Can I reprint an invoice or receipt?
>
> Yes. Open the invoice and select **Print**. Reprinted invoices are marked **DUPLICATE**.

> [accordion] Can I undo a signed note?
>
> No. Signed notes are permanent. Use **Add amendment** to record a correction.

> [accordion] Can I merge duplicate patient records?
>
> Not from the screens yet. Contact NduMed support if you have registered the same patient twice.

> [accordion] Can I reschedule an appointment?
>
> Cancel it with a reason and book a new one. A reschedule button is not available yet.

> [accordion] How do I get to two-step verification or change password settings?
>
> Open `/account/mfa` or `/account/change-password` on your hospital's NduMed address.


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