> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ndumed.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Get help and contact NduMed support

> Where to get help with NduMed: your hospital administrator for accounts and access, and NduMed support for platform issues, with what to include in a request.

Most questions are answered fastest by your own hospital administrator, who can manage accounts, roles, prices and settings. NduMed support handles problems an administrator cannot fix.

## Who to contact

| Problem | Contact |
| - | - |
| Cannot sign in, need a reset link, wrong role, missing access | Your hospital administrator |
| Prices, wards, staff, departments, hospital settings | Your hospital administrator |
| Lost phone and recovery codes for two-step verification | Your administrator, who contacts NduMed support |
| Expired first-administrator invitation | NduMed support |
| Turning modules on or off, changing role permissions, tax rate or discount threshold | NduMed support |
| Something looks broken, or an error page appears | NduMed support |

## Contact NduMed support

> [!NOTE]
>
> NduMed support contact details are to be confirmed. Ask your hospital administrator for the current support email address or phone number.

## What to include

* Your hospital's NduMed address (for example `stmary.ndumed.co`).
* Your username and role. **Never send your password or verification codes.**
* What you were trying to do, and what happened instead.
* The exact message shown, and the time it happened.
* If an error page shows a reference number, include it.

> [!WARNING]
>
> Do not include patient names, MRNs or clinical details in emails or chat messages. Describe the problem without patient information.


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